Terms of Service

1. The Services

Sagelyn provides a software platform and AI-powered agents that help businesses create, manage, and publish marketing content, communicate with customers, and improve their visibility in search and AI assistants. The Services may include features such as content and image generation, social media management, video creation, an AI receptionist, reputation and review tools, and AI-search visibility tools. We may add, change, or remove features at any time.

2. Eligibility & Accounts

• You must be at least 18 years old and able to form a binding contract to use the Services.
• You must provide accurate, complete information when creating your account and keep it up to date.
• You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
• Notify us promptly at support@sagelyn.ai of any unauthorized use of your account.

3. Subscriptions, Billing & Auto-Renewal

Paid Services are offered on a subscription basis. By subscribing, you authorize us and our payment processor (Stripe) to charge your payment method for the applicable fees.

• Recurring billing. Subscriptions renew automatically at the end of each billing period (monthly, unless stated otherwise) at the then-current price, until you cancel.
• Authorization. You authorize recurring charges to your payment method without further authorization from you, until you cancel.
• Credits & usage. Certain features consume account credits or are billed based on usage. Credits have no cash value, are non-transferable, and, except where required by law, are non-refundable.
• Price changes. We may change subscription prices or the contents of a plan. We will provide reasonable advance notice, and changes take effect at your next renewal.
• Taxes. Fees are exclusive of taxes; you are responsible for any applicable taxes.
• Failed payments. If a payment fails, we may suspend or downgrade your account until payment is resolved.

You acknowledge that your subscription renews automatically and your payment method is charged on each renewal until you cancel, and that cancelling before your next renewal date is how you avoid future charges.

4. Free Trials & Promotions

We may offer free trials, promotional credits, or introductory pricing. Details are provided at sign-up. Unless stated otherwise, a paid subscription may begin automatically when a trial ends. We may modify or withdraw trials and promotions at any time, and eligibility is limited to one per customer unless we state otherwise.

5. Cancellation & Refunds

• You may cancel your subscription at any time from your account settings or by contacting support@sagelyn.ai.
• Cancellation stops future renewals. Your subscription remains active through the end of the current paid period, after which access to paid features ends.
• Except where required by law or expressly stated, fees already paid are non-refundable, and we do not provide refunds or credits for partial billing periods or unused credits.

6. Acceptable Use

You agree not to, and not to permit anyone to:

• Use the Services for any unlawful, harmful, fraudulent, deceptive, or abusive purpose;
• Generate or publish content that is illegal, defamatory, infringing, harassing, hateful, sexually explicit, or otherwise objectionable;
• Send spam or violate anti-spam, telemarketing, or electronic-communications laws;
• Violate the terms, policies, or acceptable-use rules of any third-party platform you connect (for example, Google, YouTube, Meta, LinkedIn, or your CRM);
• Attempt to gain unauthorized access to, disrupt, reverse engineer, or overload the Services;
• Misrepresent AI-generated content as independent or human-authored where doing so is deceptive or unlawful;
• Resell or provide the Services to third parties except as expressly permitted.

Outbound communications. Sagelyn does not itself transmit email, SMS, or calls to your contacts. Features such as the AI receptionist and outreach tools draft and orchestrate communications that are delivered through your own connected third-party CRM or messaging account (for example, GoHighLevel). You are the sender of record for all such communications, and you are solely responsible for your CRM/messaging account, for obtaining all legally required consents from recipients, and for complying with applicable laws, carrier rules, and registration requirements (including the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and A2P 10DLC registration through your CRM or messaging provider).

We may investigate and take action, including suspending or terminating accounts, for suspected violations.

7. Your Content

"Your Content" means the materials, brand information, and instructions you provide, and the content generated for you through the Services.

• As between you and us, you own Your Content, and you are solely responsible for it and for any content you publish.
• You grant us a worldwide, non-exclusive license to host, store, process, transmit, and display Your Content solely to operate and provide the Services, including publishing to platforms you connect at your direction.
• You represent that you have all rights necessary to provide Your Content and that it does not infringe or violate any third-party rights or applicable law.
• You are responsible for maintaining your own copies of Your Content; the Services are not a backup or archival service.

8. AI-Generated Content

The Services use artificial intelligence to generate content, recommendations, and analyses. You acknowledge and agree that:

• AI output may be inaccurate, incomplete, or inappropriate, and may not be unique to you;
• You are responsible for reviewing, editing, and approving AI-generated content before you publish or rely on it;
• We do not guarantee any particular result, including search rankings, traffic, leads, or that any AI assistant, search engine, or platform will mention, cite, or recommend your business;
• You are responsible for ensuring your use of AI-generated content complies with applicable laws and third-party platform policies.

9. Third-Party Services

The Services integrate with third-party platforms and providers (including Google and YouTube, Meta, LinkedIn, GoHighLevel, and Stripe). Your use of those services is governed by their own terms and privacy policies, and certain functions — including the delivery of email, SMS, calls, and appointment booking — are performed by your connected CRM or platform account rather than by Sagelyn. We are not responsible for third-party services, their availability, or their acts or omissions, and connecting them is at your own risk. You authorize us to access and use those accounts on your behalf, at your direction, to provide the Services.

10. Intellectual Property

The Services, including the software, models, designs, and trademarks, are owned by Sagelyn and its licensors and are protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Services during your subscription. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

Copyright complaints. If you believe content made available through the Services infringes your copyright or other rights, contact us at support@sagelyn.ai with enough detail to identify the content and your rights. We will respond in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA), may remove infringing content, and may terminate accounts of repeat infringers.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT THEY WILL PRODUCE ANY PARTICULAR RESULTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAGELYN AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions and limitations may not apply to you. In that case, our liability is limited to the maximum extent permitted by applicable law.

13. Indemnification

You agree to indemnify and hold harmless Sagelyn and its affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of Your Content, your use of the Services, or your violation of these Terms or applicable law.

14. Term, Suspension & Termination

These Terms apply while you use the Services. You may stop using the Services and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or if we reasonably believe your use poses a risk to us, other users, or third parties. Upon termination, your right to use the Services ends. Sections that by their nature should survive (including payment obligations, disclaimers, limitation of liability, and indemnification) will survive.

15. Changes to the Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, for material changes, provide reasonable notice. Your continued use of the Services after changes take effect means you accept the revised Terms.

16. Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Before filing a claim, you agree to first contact us at support@sagelyn.ai to attempt to resolve the dispute informally. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Williamson County, Texas, and you consent to venue there.

17. General

These Terms and the Privacy Policy are the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. We may assign these Terms; you may not assign them without our consent. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control.